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Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. IBM® strives to provide products with usable access for everyone.
Learn more about how to install and configure IBM® Sametime® for instant messaging and web conferences.
What's new in this release?Learn more about the new features in the current version of IBM® Sametime® 9.0.1.
Release notes Review information about getting started with this product, descriptions of any known problems with the current release, and links to IBM® Tech Notes.
Supported languagesIBM® Sametime® is available in multiple languages.
Directory conventionsDirectory variables are abbreviations for the default installation paths. This topic defines the directory variable and its matching default installation directory for each supported operating system.
What is IBM Sametime®IBM® Sametime® uses several types of encryption to protect data.
Planning is critical to a successful deployment. Many deployment problems, growth problems, and capacity problems occur because not enough time is taken to carefully plan a deployment. Plan your IBM® Sametime® installation by determining features needed, reviewing system requirements, determining capacity requirements, and the servers and computers needed for your deployment.
Planning Sametime® featuresThis section describes best practices, requirements, tips, and things you should know when planning for instant messaging and presence services, meeting services, web client services, audio and video services, broadcast communities and persistent chat rooms, including IBM® Sametime® services in the extranet for remote users and customers. Included in this section are several sample topologies, everything from simple internal meetings to voice and video for intranet and extranet users.
Choosing a deploymentDetermine the type of Sametime® deployment you need. Do you need a large enterprise deployment, requiring clustering for scalability, failover, and load balancing. Or, do you need a smaller deployment where you install everything on separate computers as a multiple-server configuration. If your deployment is small, do you only need to install your entire deployment on a single server? Use the information in this section to help you determine the size and scope of your Sametime deployment.
System and infrastructure requirements Sametime® system and infrastructure requirements include network planning, policy planning, password and parameter planning and planning for single sign-on.
Security planningWhen planning an IBM® Sametime® deployment, review the following security features and best practices to ensure that your clients, servers, and data are protected.
Client considerationsReview this section before deploying the IBM® Sametime® clients to your users.
Migration and upgrade planningReview the process for migrating or upgrading from your current version of IBM Sametime® to V9.0.1.
IBM® Sametime® consists of a variety of servers and clients, and can be deployed to suit many different environments. The deployment instructions are organized by feature set, beginning with the minimum components that are necessary to support instant messaging, and then expanding the deployment to include features such as audio and video support, and conferencing.
Installation worksheetsThe installation worksheets are organized according to feature area, such as instant messaging, audio video, and common components. Use the installation worksheets to record DNS-registered host names, database names, IP addresses, ports to open, credentials, and other information. The checklist contains sample tables already filled out, and blank tables for you to fill out.
Deploying fixes to Deploying audio and videoAudio and video features are provided primarily by the IBM® Sametime® Media Manager, which supports point-to-point and multipoint calls. The Sametime Media Manager uses standard audio and video codecs so that it works with products from other audio and video vendors.
Deploying SIP trunkingSIP trunking allows IBM® Sametime® users to make SIP-based phone calls from their installed Sametime clients.
Deploying First Party Call ControlDeploy the First Party Call Control (FPCC) feature by configuring settings in the IBM® Sametime® Connect and Sametime Embedded client installation packages and then distributing the updated packages to users.
Deploying an instant messaging gateway for external communitiesClients in a local IBM® Sametime® community can communicate with users in other communities through the Sametime Gateway.
Deploying the Deploying for mobile usersThe Apple iOS client is distributed through the Apple App Store. The Android client is no longer available for download from the IBM® Sametime® Proxy Server. Customers with users who are unable to access the Google Play Store should contact IBM Support to request that a build be provided to them directly.
Clustering servers for high availability and failoverYou can provide failover and load balancing in your deployment by creating a cluster of multiple IBM® Sametime® servers of the same type. All Sametime servers can be clustered except for the Sametime System Console, and the Video MCU and TURN Server components of the Sametime Media Manager.
Deploying Sametime® with other productsExpand the range of features in your IBM® Sametime® deployment by integrating with other products.
Update IBM® Sametime® V9.0 and V9.0.1 servers to Feature Pack 1 by downloading packages and installing with the Update option.
Important considerations for updating to Feature Pack 1 from Sametime® Community Server to FP1Run the installation program to update IBM® Sametime® 9.0.1 Community Server to Feature Pack 1.
Updating Sametime® Advanced Server to FP1Run the installation program to update the IBM® Sametime® 9.0.1 Advanced Server to Feature Pack 1.
Updating Sametime® Conference Manager to FP1Run the installation program to update the IBM® Sametime® 9.0.1 Conference Manager to Feature Pack 1.
Updating Sametime® Video MCU to FP1Run the installation program to update the IBM® Sametime® 9.0.1 Video MCU to Feature Pack 1.
Updating Sametime® 9.0.1 formatUpgrade IBM® DB2® databases, migrate policies data, and optionally upgrade the DB2 server.
Deploying Sametime® clientsUse the information in this section to help users upgrade their IBM® Sametime® 8.5.2.x and 9.0 Connect clients to the new release.
Switching over to the Sametime® servers running on WebSphere® Application ServerInstall an IBM® Sametime® fix by downloading packages and installing with the Update option.
Sametime® System ConsoleUse the IBM® Sametime® system console to use guided activities to perform configuration tasks and administer any Sametime servers that are managed by the console.
Starting and stopping servers in a Restarting and synchronizing servers in the clusterComplete the configuration for clustering servers using a WebSphere® Application Server network deployment by restarting and synchronizing nodes in the cluster and restarting the application servers in the cluster.
Backing up WebSphere® Application Server configurationsAs part of a routine maintenance schedule or before upgrading Sametime® servers that run on the WebSphere® Application Server, back up the WebSphere Application Server configurations.
Changing administrator passwords for DB2®, LDAP, and WebSphere® serversThe following topics explain how to change your administrator password for the different types of servers used in an IBM® Sametime® deployment.
Setting up business cardsYou can configure the IBM® Sametime® Community Server so that business card information about an individual displays when a user hovers over a name in a chat window or a contact list.
Creating policies to control user access to featuresIBM® Sametime® policies control user access to features. All users are assigned to default policy settings, which you can modify. You can create additional user policies, and assign users and groups to these policies.
Administering a Sametime® Community ServerThis section describes how to manage an IBM® Sametime® Community Server
Administering a Sametime® AdvancedSet up and begin using IBM® Sametime® Advanced to let users create and use persistent chat rooms and broadcast communities. After installing Sametime Advanced, you can manage user access, enable workflow, set anonymous access, and integrate Sametime Advanced servers with other products.
Administering a Sametime® Bandwidth ManagerIBM® Sametime® Bandwidth Manager provides a number of monitoring and management tools. Use these tools to ensure that the bandwidth management component is configured and tuned to best serve your organization's day-to-day needs and support the organization's network policies.
Administering a Sametime® Gateway ServerSet up and begin using the IBM® Sametime® Gateway Server to enable local IBM Sametime users to have real-time collaboration with users of other instant messaging systems. After installing the Sametime Gateway Server, you can create a local and external community, manage user access, add message handlers if necessary, and set properties such as session timeouts and blacklist domains.
Administering Widgets and Live TextWidgets and Live Text enables end users to see and act on recognized Live Text in any supported content like chat windows, chat history, Notes® documents (Sametime® Embedded Client in Notes client only), and so on, using XML extensions (widgets) created specifically for their use.
Administering a Sametime® databasesMaintain your Sametime® environment by deleting unnecessary files from databases, moving files, managing DB2® and other maintenance tasks.
IBM® Sametime® administrators can make adjustments to the servers they maintain to provide optimal performance for users as they use instant messaging and web conferencing.
Setting JVM verbose garbage collection in the Sametime® Connect ClientSet verbose garbage collection logging in the IBM® Sametime® Connect Client.
Increasing the number of open files on a Sametime® Community ServerComplete the following tuning procedures to enhance performance.
Tuning a Sametime® Meeting ServerImprove IBM® Sametime® Meeting Server performance by setting custom properties.
Tuning a Sametime® Media ManagerComplete the following tuning procedures to enhance performance.
Tuning Sametime® Proxy ServerImprove Sametime® Proxy Server performance by increasing JVM heap size, adjusting web container transport settings, as well as other setting other tuning parameters as explained in this section.
After setting up your initial IBM® Sametime® environment, you may want to make additional changes to safeguard information at your site, including limiting user access to certain features, using encryption, and modifying default security settings.
Configuring TLSv1.2 for the deploymentImprove the security of your IBM Sametime deployment by configuring TLSv1.2 for all of the servers.
Adding administrators to WebSphere-based Sametime® componentsSiteMinder uses agents to intercept HTTP requests in Sametime® servers, and then forwards them to the SiteMinder Policy Server for authentication.
Setting up compliance for FIPS 140-2IBM® Sametime® supports the U.S. government-defined security requirements for cryptographic modules known as FIPS 140-2 (Federal Information Processing Standard 140-2). If your Sametime deployment must maintain FIPS 140-compliance for all data exchanged between clients and Sametime Community Servers, you must install the FIPS Server on the Sametime Proxy Server to accept data on behalf of Sametime Community Servers.
Setting up single sign-on for Sametime® servers running on WebSphere®Communications between IBM® Sametime® servers are encrypted when the servers are configured to use SSL (Secure Sockets Layer). Sametime servers that run on IBM WebSphere® Application Server install with SSL enabled, and with a default certificate in place. Replace that certificate with one that is signed by an accepted Certificate Authority. For the awareness feature to work with browser clients, the Sametime Advanced Server must use the same certificate that the Sametime Proxy Server uses.
Enabling anonymous access by token authenticationEnabling anonymous access by token authentication protects the IBM® Sametime® Community Server from overload and from possible security risks.
Changing the SIP transport protocol in the Sametime®The IBM® Sametime® Community server uses the Internet and intranet security features of the IBM Domino® server on which it is installed to authenticate web browser users who access Domino databases on the server.
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Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting servers or users.
Setting up basic troubleshootingPerform these common troubleshooting tasks on most WebSphere® application servers.
Troubleshooting Sametime® serversUse the following topics to troubleshoot problems with Sametime® servers.
Troubleshooting an IBM® Load BalancerUse the following topics to troubleshoot audio/video problems related to the IBM® Load Balancer. This section includes problems you might encounter when using a Sametime® environment that is extended for high availability and failover, and where configuration changes to the Load Balancer are required to resolve a problem.
Troubleshooting IBM® Connections widgetsUse the information in these topics to troubleshoot issues with the IBM® Connections widgets.
Uninstall IBM® Sametime® servers to disconnect them from the deployment and cleanly remove them from computers.
Uninstalling the Sametime® serversIf you want to remove an IBM® Sametime® product from a server, you can uninstall it.
Updating the Ibm Notes SametimeRemove WebSphere® Application Server manually if it remains on the system after Sametime® fails to install or uninstall completely.
Uninstalling Sametime® System Console on IBM® i when server unregistration failsIf you attempted to unregister an IBM® Sametime® server from the console using either the uninstallation program or the manual unregistration utility and it failed, you can update the console itself to complete the unregistration task. You can also use this method if the installed server has failed and cannot be uninstalled or unregistered.
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